Missed classes will not result in prorated tuition or refunds. Make-up lessons are offered via make-up tokens. Make-up tokens are offered as a courtesy to customers of AquaKids and are not guaranteed as they are based on availability and spaces may be limited. A minimum of 4-hour notice before missed class is required in order to be able to make-up the missed class. Giving notice qualifies your absence as an “excused absence.” All excused absences or classes canceled by AquaKids® are eligible for a make-up token.
Once you notify us of an absence, that spot is no longer yours, and may be offered to other students needing a make-up. Make-up tokens can be requested 7 days in advance of the desired make-up date. Once a make-up is scheduled, it cannot be rescheduled or made up if missed. All make-up tokens expire 30 days after the missed class. Make-up tokens expire on drop date if withdrawing from lessons and do not carry over.
I agree to notify AquaKids® if my child comes under a physician's care during the course of instruction.
We cannot accommodate make-ups for:
- Missed make-up classes
- Swim Camps
- Swim Team practices or meets
- Semi-Private or Private Lessons (although make-ups may be made up in a group class)
After your child has missed a class that was excused, a make-up token will be generated on your account. You can use this make-up token to book a make-up class via the Parent Portal. Make-up tokens are not available until after your child has missed the regularly scheduled class.