FAQ

A:  We use our own AquaSteps^® curriculum, with emphasis on positive re-enforcement in every class, including positive praise and caring jesters rather than treat-based rewards or theme-based teaching. Our small class sizes and warm water facilitate the learning experience of your child. We are a member of the United States Swim School Association.

A:  Each swimmer is entitled to one free make-up lesson each session and each additional make up is $5. The make-up fee is due at the time the lesson is scheduled and is non-refundable should you decide to cancel the lesson. Although there is no guarantee that the make-up class can fit into your schedule, we will try our best to accommodate your needs. This policy does not apply to classes canceled by the AquaKids^® staff. AquaKids^® does not offer make-up lessons for swim camps. Private lesson make-up lessons are $10 each.

A:  We begin swim lessons at 6 months of age in a mommy-and-me class. Our Waterbaby program begins with basic water safety and acclimation skills and progresses toward independent swimming for babies. At the age of 3, you are  no longer required to be in the water with your child.

A:  Although the registration fee is non-refundable, class tuition can be refunded up until 2 weeks prior to the start of class. Credits are given in the event of medical emergencies. Please see an AquaKids^® staff member for more information.

A: a. Check in at the front desk so that we can track your attendance. This way, you will know if you need to do any make-up lessons.b. Get your child changed into his swimsuit in our changing area.

c. Wait in the observation room for the Deck Manager to call out your child’s name. All students will then be led out to the instructors by the Deck Manager.

d. Wait in the observation room during lessons. Please do not leave the facility.

e. With 5 minutes remaining in the class, the Deck Manager will come back into the observation room to call you out for a demonstration of what was covered in the lesson. Please bring your child’s towel and change of clothes out with you. Each child will demonstrate what he learned and you will have an opportunity to ask questions if you would like.

f. Exit into the changing area to allow your child to change back into his clothes. There is a shower on the pool deck if your child would like to rinse off prior to changing back into his clothes.

g. On your way out, stop by the front desk and purchase a ring pop or snack or let your child get a stamp on his hand to reward him for a good swim lesson.

A:  AquaKids^® prides itself with a highly trained level of swim instructors and staff. All swim instructors are required to hold current CPR certifications and have completed 40 hours of the AquaSteps^® Swim instructor training. Most instructors are also First Aid and Lifeguard certified as well.  All employees are required to successfully pass a drug test at the time of their hire as well as pass a background screening.  Every month, two employees per location are also chosen, at random, to pass a drug test.  We hold monthly in-sessions in order to share the latest techniques as well as make sure that your child is getting the best instruction available.

A:  Although not guaranteed, most of our participants do complete the level by the end of the session. If your swimmer has any special needs or circumstances, please discuss these with an AquaKids^® manager in order to better accommodate your swimmer’s needs.

A:  AquaKids^® will be happy to schedule a free evaluation lesson to determine the class level in which your child should be placed. Please contact us for more information.

A:  As long as there is availability, you are always welcome to transfer to another class for any reason. There is no charge to transfer to a different class.

A:  Your child should come prepared to swim with a swim suit and a towel. Although goggles are not required, we recommend that your child brings his own goggles to class. Changing rooms are available for your changing needs. Children under the age of 3 are required to wear a non-disposable swim diaper. These diapers and other products are available for purchase at your nearest AquaKids^®.

A:  Yes! For each family who enrolls for swimming classes here at AquaKids^® and mentions your name at the time of registration, you will receive one free swim bag of your choosing. Please contact the front desk in order to receive your free swim bag.

A: Absolutely! Our AquaSteps^® learn-to-swim program is structured in a way that allows for consistent progress over the length of the session. Ocasionally, we do have students who are progressing at a quicker pace than the rest of the class. When this happens, the Deck Manager will assist you in finding a convenient class time at the next level.

A:  Our classes are constantly changing so if you see a class of interest on our Class Schedules page it is recommended that you call or visit your nearest AquaKids^® immediately.

A: Yes! However, due to the variety of skill levels among adults, the lessons must be scheduled in private lesson form. Private lessons are $65 per half hour and a minimum of 4 lessons must be scheduled. Contact us for schedules.

A: Our class sizes are the smallest in the industry! Waterbaby-1 and Waterbaby-2 classes have a student-teacher ratio of 6:1. These classes are parent participation. All classes after Waterbaby-2 have a student-teacher ratio of 4:1. These class sizes are perfect for allowing for one-on-one instruction in a group setting. We emphasize quick turns in order to keep the students active and involved. Pre-Team and Swim Team class sizes vary by location due to pool sizes.

A: Yes! Long-term lessons result in retention and mastery of skills. Our swimmers are successful because our AquaSteps^® learn-to-swim program is cohesive, linking one drill to the next and building upon each child’s success from skill to skill, lesson to lesson. Children have short attention spans and 30 minute lessons are perfect for maximizing each lesson.

A: It is common for young children to feel some separation anxiety when you first come to lessons. When you register for one of our swim sessions, begin talking to your child about how much fun the lessons are going to be. Starting that positive talk and excitement BEFORE coming to class will excite your child and start him out on a path of less resistance. While changing your swimmer, continue the same “Oh boy, this will be so much fun!” attitude. When it is time for class to begin, give your child one final word of encouragement prior to handing him to your Deck Manager. If your child cries, give our staff a few weeks to work our magic as we attempt to get your child to enjoy the water and swim lessons. Make sure to continue with the praise and positive talk throughout the week after the first lesson. The crying usually resolves itself after a couple lessons when the upset child sees the other children in his class enjoying lessons. At this point, the child and instructor have developed a bond of trust and the child is likely to begin to enjoy lessons. If your child is still having a difficult time coming to lessons and does not seem to be enjoying them after a couple weeks, speak to your Facility Manager so that we can develop a plan for getting the child to enjoy the water and swim lessons. The only reason that we are in business is to help your child become safe and comfortable in the water and happiness is the key. If there is anything that we can do to help you, please let us know. We are here to serve.