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AquaKids® FAQs 972-724-1528 flowermound@aquakids.com |
Here are the most frequently asked questions received by the AquaKids® staff. Please let us know if you have additional questions. |
How does AquaKids® compare to other Swim Instruction Facilities? We use our own AquaSteps® curriculum, with emphasis on positive re-enforcement in every class, including positive praise and caring jesters rather than treat-based rewards or theme-based teaching. Our small class sizes and warm water facilitate the learning experience of your child. We are a member of the United States Swim School Association. |
What is the lesson make-up policy at AquaKids®? Each swimmer is entitled to one free make-up lesson each session and each additional make up is $3. The make-up fee is due at the time the lesson is scheduled and is non-refundable should you decide to cancel the lesson. Although there is no guarantee that the make-up class can fit into your schedule, we will try our best to accommodate your needs. This policy does not apply to classes canceled by the AquaKids® staff. |
What is the refund policy? Although the registration fee is non-refundable, class tuition can be refunded up until 2 weeks prior to the start of class. Credits are given in the event of special situations. Please see an AquaKids® staff member for more information. |
What certifications and trainings are your staff required to complete? AquaKids® prides itself with a highly trained level of swim instructors. All swim instructors are required to hold current CPR certifications and have completed 40 hours of the AquaSteps® Swim instructor training. Most instructors are also First Aid and Lifeguard certified as well. |
Will my swimmer be successful and pass the level in one session? Although not guaranteed, most of our participants do complete the level by the end of the session. If your swimmer has any special needs or circumstances, please discuss these with an AquaKids® manager in order to better accommodate your swimmer’s needs |
What if I am not sure what level my child should be in? AquaKids® will be happy to schedule a free evaluation lesson to determine the class level in which your child should be placed. Please contact Aquakids® for more information. |
What if I enroll for a class and my schedule changes or my child is too advanced for his class? As long as there is availability, you are always welcome to transfer to another class for any reason. |
What should my child bring to his class? Your child should come prepared to swim with a swim suit and a towel. Although goggles are not required, we recommend that your child brings his own goggles to class. Changing rooms are available for your changing needs. Children under the age of 3 are required to wear a non-disposable swim diaper. These diapers and other products are available for purchase here at AquaKids®. |
Do I get anything special for referring my friends, neighbors, or family to AquaKids®? Yes! For each family who enrolls for swimming classes here at AquaKids® and mentions your name at the time of registration, you will receive one free t-shirt of your choosing. Please contact the front desk in order to receive your t-shirt. |
How can I register for classes at AquaKids®? Our classes are constantly changing so if you see a class of interest on our Classes page it is recommended that you call AquaKids® immediately or visit the Flower Mound or Keller location. |
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