Policies

AquaKids® wants to make sure you have the best experience possible. Please refer to the policies below and if you have any questions, contact us.

  • Registration Form

    Every student must fill out a registration form the first time they enroll with us. This registration form will be kept on file at your facility. Periodically, the AquaKids® staff may decide that a renewal of all registration forms is necessary. In the event that all registration forms are renewed, you will be asked to fill out a new registration form.

    The registration form can be accessed by clicking here.

  • Make-Up Lessons

    We offer make-up lessons as a courtesy to our customers. Every student enrolled in a weekly group session is entitled to one free make-up lesson. After the free make-up lesson, you may schedule additional make-up lessons for $5 each. The make-up fee must be paid at the time that you schedule the make-up lesson and is nonrefundable if you cancel it.

    Make-up lessons for our swim camps are not offered due to their pace and condensed period of time. It is very tough to schedule a make-up lesson for a class that meets 10 times in a period of 2 weeks and it is crucial to each student’s success that they do not miss a class.

    Make-up lessons for private lessons may be scheduled for a fee of $10.

    These policies do not apply to any classes canceled by the AquaKids® staff.

    If your child will be absent for their swim class, please inform our office staff so that we can mark you absent and try to fill your spot for that lesson.

  • Credits

    AquaKids® does offer credit for future lessons or merchandise in the event of a medical emergency if your swimmer will be out of lessons for an extended period of time. Credit for tuition will only be given in the event of a medical emergency. In order to apply for a credit, a credit request form must be completed by your location’s office staff. The Facility Manager will review the request and contact you as soon as possible to discuss your request.

  • Refunds

    If your cancelation is received at least 14 days prior to the beginning of your session, a refund minus the non-refundable registration fee may be given. If your refund request is not received at least 14 days prior to the beginning of your session, a refund will not be given. In order to apply for a refund, a refund request form must be completed by your location’s office staff. The Facility Manager will review the request and contact you as soon as possible to discuss your request.

  • Class Minimums

    A minimum of 2 students must be enrolled in a class for the class to be held. When you are enrolling, try to pick a class that currently has students enrolled. Most parents believe that if they pick an empty class to enroll in, that their child will see better results but children feed off of other children and tend to do better in a group setting for an extended period of time. In order to save you time later on, try to pick a class that already has students enrolled in it.

  • Swim Diapers

    All children under the age of 3 or children that are not potty trained must wear a cloth, non-disposable swim diaper while in the water. We do not require that you also wear another diaper underneath the cloth diaper but you may do so if you would like. These cloth, non-disposable swim diapers are available for purchase at your facility for $11 for just the diaper or for $18 for a swimsuit with the diaper built in.

  • Pool Closings

    In the event that the pool is closed due to inclement weather or a chemical or pool imbalance, a free make-up lesson will be given. If there is inclement weather, call us prior to coming to class if you are unsure if we will be having classes.

  • Registration Fee

    Each student must pay a $25 non-refundable annual registration fee per calendar year if enrolled in swim lessons. The registration fee is paid for the first two students and is waived for any others.

  • Transferring to Another Class

    You are welcome to transfer to any class, at any time, for any reason! We do not charge a fee for you to transfer. If the class is open and it works better for your schedule, go ahead and transfer! See an office staff member in order to execute the transfer.

  • Referrals

    Friend/family and word of mouth referrals make up a huge portion of our business. For each person that registers and mentions your name, you will receive one free swim bag of your choice. Our swim bags are great because they are washable and you can throw it in the wash with your child’s swimsuit after every class and then bring it to the next class.

  • Parents Stay and Watch

    Each of our facilities is equipped with a huge observation room. Our observation rooms are air-conditioned and Wifi enabled for your comfort and convenience. Parents are required to stay and watch your childs fun swim lessons. The last 5 minutes of each class is reserved for the kids to show off what they learned in class and for you to ask any questions that you may have.

  • Holidays

    AquaKids® is closed for the following holidays during the year:

    • New Years Eve
    • New Years Day
    • Easter Sunday
    • Independence Day
    • Labor Day
    • Halloween (6:00 PM to close)
    • Thanksgiving Day and weekend
    • Christmas Eve
    • Christmas Day

    Classes that meet on Easter Sunday, Independence Day, or Halloween will be given a free make-up lesson for the closure. Classes that meet on Labor Day or Thanksgiving Day or weekend will be extended one extra week to allow for a make-up lesson.

  • Sibling Discounts

    Each child after the second child will not have to pay to $25 non-refundable annual registration fee.

  • Two Per Week Discount

    Enroll for twice per week and save $4 per lesson on 2nd class! 

  • Payment Policy

    Payment is due within 24 hours of the time of registration. Payment can be made over the phone or in person at the location that your child will be attending. Tuition for swim lessons is nonrefundable.

  • Payment Plan Agreement

    As a convenience to AquaKids® customers, we are offering the opportunity to pay for lessons in an installment plan.  A credit card on file for AutoPay in your parent portal is required to participate in the payment plan.  For more information please the following:

    2017 Winter Monthly Payment Plan Guidelines and Agreement

    2017 Winter Split Payment Guidelines and Agreement 

    2017 Spring Monthly Payment Plan Guidelines and Agreement   

    2017 Summer Monthly Payment Plan Guidelines and Agreement                                                                

    Online registration is not an option for those who wish to participate in the payment plan as the system will charge the entire balance due.  Parents may register their children in person or by phone.  Please contact us to enroll for swimming lessons via payment plan.  Once enrolled, please fill out the payment plan agreement and return to our office via email or bring with you on your first day of class.