Policies & FAQ

HERE ARE THE MOST FREQUENTLY ASKED QUESTIONS RECEIVED BY THE AQUAKIDS®STAFF. PLEASE LET US KNOW IF YOU HAVE ADDITIONAL QUESTIONS.

  • How does AquaKids® compare to other Swim Schools?

    We use our own AquaSteps® curriculum, with emphasis on positive re-enforcement in every class, including positive praise and caring jesters rather than treat-based rewards or theme-based teaching. Our small class sizes and warm water facilitate the learning experience of your child. We are a member of the United States Swim School Association.

  • How can I register for classes at AquaKids®?

    Online, by phone, or in person at any AquaKids® location.  

    To enroll online, click "Enroll Online" button and choose a location. You will then be directed to the parent portal. To get started, if you are already a member of AquaKids® as of January 1, 2015, an account has been created for you.  Simply select "forgot password" and enter your email address on file at AquaKids®.  A password will be sent to you.  If it does not recognize the email you provide, but you have an account with us, please contact us about your account.
     
    If you are new to AquaKids®, simply create an account and log in. It's that easy!

    Please feel free to call if you have any questions with the login process or if you would like to enroll by phone.

    AquaKids® Fort Worth/Keller - 817-745-1000

    AquaKids® Flower Mound - 972-724-1528 

    AquaKids® McKinney - 972-843-9095

  • Do I need to fill out a registration form?

    Yes! Every student must fill out a registration form the first time they enroll with us. This registration form will be kept on file at your facility. Periodically, the AquaKids® staff may decide that a renewal of all registration forms is necessary. In the event that all registration forms are renewed, you will be asked to fill out a new registration form.

    The registration form can be accessed by clicking here.

  • How do I make a payment online?

    If you would like to pay your account balance online, please see How to Make a Payment Online.

  • What is the make-up policy at AquaKids®?

    Each swimmer is entitled to one free make-up lesson each session and each additional make up is $5. The make-up fee is due at the time the lesson is scheduled. AquaKids® does not offer make-up lessons for swim camps. Private lesson make-up lessons are $10 each. Make-ups cannot transfer to the next session also, they have to be made up within the session that was missed. 

    If your child will be absent for their swim class, please inform our office staff so that we can mark you absent and try to fill your spot for that lesson.

  • What age do you begin swim lessons?

    We begin swim lessons at 6 months of age in a mommy-and-me class. Our Waterbaby program begins with basic water safety and acclimation skills and progresses toward independent swimming for babies.

  • What is the refund policy?

    Although the registration fee is non-refundable, class tuition can be refunded up until 2 weeks prior to the start of class. Credits can be given in the event of medical emergencies.

  • What certifications and trainings are your staff required to complete?

    AquaKids® prides itself with a highly trained level of swim instructors and staff. All swim instructors are required to hold current American Red Cross certifications in Lifeguarding, CPR, First Aid, and AED. Instructors are also required to complete 40 hours of in-water AquaSteps® training as well as 5 hours of small group training with our owner. All employees are required to successfully pass a drug test at the time of their hire as well as pass a background screening.  Every month, random drug testing is also conducted. We also hold monthly in-sessions in order to share the latest techniques as well as make sure that your child is getting the best instruction available.

  • Will my swimmer be successful and pass the level in one session?

    Although not guaranteed, most of our participants do complete the level by the end of the session. If your swimmer has any special needs or circumstances, please discuss these with an AquaKids® manager in order to better accommodate your swimmer’s needs.

  • What if I am not sure what level my child should be in?

    AquaKids® will be happy to schedule a free evaluation lesson to determine the class level in which your child should be placed. Please contact us for more information.

  • What if I enroll for a class and my schedule changes or my child is too advanced for his class?

    As long as there is availability, you are always welcome to transfer to another class for any reason. There is no charge to transfer to a different class.

  • What should my child bring to his class?

    Your child should come prepared to swim with a swim suit and a towel. Although goggles are not required, we recommend that your child brings his own goggles to class. Changing rooms are available for your changing needs. Children under the age of 3 are required to wear a non-disposable swim diaper. These diapers and other products are available for purchase at your nearest AquaKids®.

  • Do I get anything special for referring my friends, neighbors, or family to AquaKids®?

    Friend/family and word of mouth referrals make up a huge portion of our business. Each location has referral cards that you can pick up to give to friends. For each card brought in, you and your friend will receive 2 free group swim lessons. This card must be presented at the time of registration. Referral cards are combinable.

  • If my child is progressing quicker than the class, will you promote him during the session?

    Absolutely! Our AquaSteps® learn-to-swim program is structured in a way that allows for consistent progress over the length of the session. Ocasionally, we do have students who are progressing at a quicker pace than the rest of the class. When this happens, the Deck Manager will assist you in finding a convenient class time at the next level.

  • Does AquaKids® offer adult lessons?

    Yes! However, due to the variety of skill levels among adults, the lessons must be scheduled in private lessons. Click here for more information on private lessons.

  • What is your student-teacher ratio?

    Our class sizes are the smallest in the industry! Waterbaby-1 and Waterbaby-2 classes have a student-teacher ratio of 6:1. These classes are parent participation. All classes after Waterbaby-2 have a student-teacher ratio of 4:1. These class sizes are perfect for allowing for one-on-one instruction in a group setting. We emphasize quick turns in order to keep the students active and involved. Swim Team class sizes vary by location due to pool sizes.

  • Are weekly lessons enough for a child to develop strong swimming skills?

    Yes! Long-term lessons result in retention and mastery of skills. Our swimmers are successful because our AquaSteps® learn-to-swim program is cohesive, linking one drill to the next and building upon each child’s success from skill to skill, lesson to lesson. Children have short attention spans and 30 minute lessons are perfect for maximizing each lesson. We recommend at least 2 lessons per week for faster progression.

  • What do I do if my child cries during class?

    It is common for young children to feel some separation anxiety when you first come to lessons. When you register for one of our swim sessions, begin talking to your child about how much fun the lessons are going to be. Starting that positive talk and excitement BEFORE coming to class will excite your child and start him out on a path of less resistance. When it is time for class to begin, give your child one final word of encouragement prior to handing him to your Deck Manager. If your child cries, give our staff a few weeks to work our magic as we attempt to get your child to enjoy the water and swim lessons. Make sure to continue with the praise and positive talk throughout the week after the first lesson. The crying usually resolves itself after a couple lessons when the upset child sees the other children in his or her class enjoying lessons. At this point, the child and instructor have developed a bond of trust and the child is likely to begin to enjoy lessons. If your child is still having a difficult time coming to lessons and does not seem to be enjoying them after a couple weeks, speak to your Facility Manager so that we can develop a plan for getting the child to enjoy the water and swim lessons.

  • What is your Swim Diaper policy?

    All children under the age of 3 or children that are not potty trained must wear a cloth, non-disposable swim diaper while in the water. We do not require that you also wear another diaper underneath the cloth diaper but you may do so if you would like. These cloth, non-disposable swim diapers are available for purchase at your facility for $11 for just the diaper or for $18 for a swimsuit with the diaper built in for boys and $29 for a swimsuit with the diaper built in for girls.

  • What do you do in the event of a pool closure?

    In the event that the pool is closed due to inclement weather or a chemical or pool imbalance, a free make-up lesson will be given. If there is inclement weather, call us prior to coming to class if you are unsure if we will be having classes.

  • Do you have a registration fee?

    Yes we do. Registration fees cover insurance on each student as well as administrative fees. Each student must pay a $25 non-refundable annual registration fee per calendar year if enrolled in swim lessons. The registration fee is paid for the first two students and is waived for any others.

  • Are parents required to stay and watch class or can I leave the facility?

    Each of our facilities is equipped with a huge observation room. Our observation rooms are air-conditioned and Wifi enabled for your comfort and convenience. Parents are required to stay and watch swim lessons. The last 2 minutes of each class is reserved for the kids to show off what they learned in class and for you to ask any questions that you may have.

  • What holidays do you observe?

    AquaKids® is closed for the following holidays during the year:

    • New Years Eve
    • New Years Day
    • Easter Sunday
    • Independence Day
    • Labor Day
    • Halloween (6:00 PM-close)
    • Thanksgiving Day, Friday, Saturday
    • Christmas Eve
    • Christmas Day

    Classes that meet on Easter Sunday, Independence Day, or Halloween will be given a free make-up lesson for the closure. Classes that meet on Labor Day or Thanksgiving Day, Friday, or Saturday are prorated for the holiday.

  • Do you offer a sibling discount?

    Yes! Each child after the second child will not have to pay to $25 non-refundable annual registration fee.

  • Do you offer a multiple lesson per week discount?

    Yes! AquaKids recommends a minimum of two lessons per week for progression. Enroll for twice per week lessons and save $4 per lesson on second class per week!

  • If I enroll for classes or a birthday party, when is payment due?

    Payment is due within 24 hours of the time of registration. Payment can be made online, over the phone, or in person at the location that your child will be attending. Tuition for swim lessons and birthday parties is nonrefundable.

  • Do you offer monthly billing?

    Yes! As a convenience to AquaKids® customers, we are offering the opportunity to pay for lessons in an installment plan.  A credit card on file for AutoPay in your parent portal is required to participate in the payment plan.  For more information please click the following:  

    2018 Fall Monthly Payment Plan Guidelines and Agreement (Keller & Flower Mound Locations) 

    2018 Fall Monthly Payment Plan Guidelines and Agreement (McKinney Location Only)

    Online registration is not an option for those who wish to participate in the payment plan as the system will charge the entire balance due. Parents may register their children in person or by phone. Please contact us to enroll for swimming lessons via payment plan. Once enrolled, please fill out the payment plan agreement and return to our office via email or bring with you on your first day of class.