Policies & FAQ

HERE ARE THE MOST FREQUENTLY ASKED QUESTIONS RECEIVED BY THE AQUAKIDS®STAFF. PLEASE LET US KNOW IF YOU HAVE ADDITIONAL QUESTIONS.

  • How does AquaKids® compare to other Swim Schools?

    We use our own AquaSteps® curriculum, with emphasis on positive re-enforcement in every class, including positive praise and caring jesters rather than treat-based rewards or theme-based teaching. Our small class sizes and warm water facilitate the learning experience of your child. We are a member of the United States Swim School Association.

  • How can I register for classes at AquaKids®?

    Enroll from website, text, email, online chat, or by phone!

    AquaKids® Fort Worth/Keller - 817-745-1000

    AquaKids® Flower Mound - 972-724-1528 

    AquaKids® McKinney - 972-843-9095

  • Do I need to fill out a registration form?

    Yes! Every student must fill out a registration form the first time they enroll with us. This registration form will be kept on file at your facility. Periodically, the AquaKids® staff may decide that a renewal of all registration forms is necessary. In the event that all registration forms are renewed, you will be asked to fill out a new registration form.

    The registration form can be accessed by clicking here.

  • How do I make a payment online?

    If you would like to pay your account balance online, please see How to Make a Payment Online.

  • What is the make-up policy at AquaKids®?

    Winter & Spring Sessions:  1 free make-up per session and each additional make-up $5 each.  The make-up fee is due at the time the lesson is scheduled.  Private lesson make-up lessons are $10 each. Make-ups cannot transfer to the next session also, they have to be made up within the session that was missed. 

    **Summer 2019 begins perpetual enrollment and the make-up policy is as follows:
    One free make-up per month for an absence with notice.  Each additional make-up in a given month is $5.  A minimum of 2 hour notice before a class is required in order to be able to make-up the missed class.
     
    Once you notify AK of absence, that spot is no longer yours, and may be offered to other students needing a make-up.
     
    Make-ups can be requested 7 days in advance of the desired make-up date.  Once a make-up is scheduled, it cannot be rescheduled or made up if missed.
     
    Make-ups cannot be guaranteed as they are based on availability and space may be limited.  All make-ups expire 30 days after the missed class.  Make-up lessons expire on drop date if withdrawing from lessons and do not carry over.
     
    We cannot accomodate make-ups for:
    Waterbitties classes
    Missed make-up classes
    Swim team practices or meets
    Semi-Private or Private Lessons (although make-ups may be made up in group class)
    Swim Camps
     
    The above policy does not apply to classes canceled by AquaKids.
  • What age do you begin swim lessons?

    We begin swim lessons at 2 months of age in a mommy-and-me class. Our Waterbaby program begins with basic water safety and acclimation skills and progresses toward independent swimming for babies.

  • What is the refund policy?

    Registration fee is non-refundable.  For 2 week camps, refund will be given for cancellation 2 weeks prior to camp start date.  For perpetual enrollment, no refunds - 30 day notice for withdrawal required.

  • What certifications and trainings are your staff required to complete?

    AquaKids® prides itself with a highly trained level of swim instructors and staff. All swim instructors are required to hold current American Red Cross certifications in Lifeguarding, CPR, First Aid, and AED. Instructors are also required to complete 40 hours of in-water AquaSteps® training as well as 5 hours of small group training with our owner. All employees are required to successfully pass a drug test at the time of their hire as well as pass a background screening.  Every month, random drug testing is also conducted. We also hold monthly in-sessions in order to share the latest techniques as well as make sure that your child is getting the best instruction available.

  • What if I am not sure what level my child should be in?

    AquaKids® will be happy to schedule a free evaluation lesson to determine the class level in which your child should be placed. Please contact us for more information.

  • What if I enroll for a class and my schedule changes or my child is too advanced for his class?

    As long as there is availability, you are always welcome to transfer to another class for any reason. There is no charge to transfer to a different class.

  • What should my child bring to his class?

    Your child should come prepared to swim with a swim suit and a towel. Although goggles are not required, we recommend that your child brings his own goggles to class. Changing rooms are available for your changing needs. Children under the age of 3 are required to wear a non-disposable swim diaper. These diapers and other products are available for purchase at your nearest AquaKids®.

  • Do I get anything special for referring my friends, neighbors, or family to AquaKids®?

    Friend/family and word of mouth referrals make up a huge portion of our business. Each location has referral cards that you can pick up to give to friends. For each card brought in, you and your friend will receive 2 free group swim lessons. This card must be presented at the time of registration. Referral cards are combinable.

  • If my child is progressing quicker than the class, will you promote him during the session?

    Absolutely! Our AquaSteps® learn-to-swim program is structured in a way that allows for consistent progress over the length of the session. Ocasionally, we do have students who are progressing at a quicker pace than the rest of the class. When this happens, the Deck Manager will assist you in finding a convenient class time at the next level.

  • Does AquaKids® offer adult lessons?

    Yes! However, due to the variety of skill levels among adults, the lessons must be scheduled in private lessons. Click here for more information on private lessons.

  • What is your student-teacher ratio?

    Our class sizes are the smallest in the industry! Waterbaby-1 and Waterbaby-2 classes have a student-teacher ratio of 6:1. These classes are parent participation. All classes after Waterbaby-2 have a student-teacher ratio of 3:1. These class sizes are perfect for allowing for one-on-one instruction in a group setting. We emphasize quick turns in order to keep the students active and involved. Swim Team class sizes vary by location due to pool sizes.

  • Are weekly lessons enough for a child to develop strong swimming skills?

    Yes! Long-term lessons result in retention and mastery of skills. Our swimmers are successful because our AquaSteps® learn-to-swim program is cohesive, linking one drill to the next and building upon each child’s success from skill to skill, lesson to lesson. Children have short attention spans and 30 minute lessons are perfect for maximizing each lesson. We recommend at least 2 lessons per week for faster progression.

  • What do I do if my child cries during class?

    It is common for young children to feel some separation anxiety when you first come to lessons. When you register for one of our swim sessions, begin talking to your child about how much fun the lessons are going to be. Starting that positive talk and excitement BEFORE coming to class will excite your child and start him out on a path of less resistance. When it is time for class to begin, give your child one final word of encouragement prior to handing him to your Deck Manager. If your child cries, give our staff a few weeks to work our magic as we attempt to get your child to enjoy the water and swim lessons. Make sure to continue with the praise and positive talk throughout the week after the first lesson. The crying usually resolves itself after a couple lessons when the upset child sees the other children in his or her class enjoying lessons. At this point, the child and instructor have developed a bond of trust and the child is likely to begin to enjoy lessons. If your child is still having a difficult time coming to lessons and does not seem to be enjoying them after a couple weeks, speak to your Facility Manager so that we can develop a plan for getting the child to enjoy the water and swim lessons.

  • What is your Swim Diaper policy?

    All children under the age of 3 or children that are not potty trained must wear a cloth, non-disposable swim diaper while in the water. We do not require that you also wear another diaper underneath the cloth diaper but you may do so if you would like. These cloth, non-disposable swim diapers are available for purchase at your facility for $11 for just the diaper or for $18 for a swimsuit with the diaper built in for boys and $29 for a swimsuit with the diaper built in for girls.

  • What do you do in the event of a pool closure?

    In the event that the pool is closed due to inclement weather or a chemical or pool imbalance, a free make-up lesson will be given. If there is inclement weather, call us prior to coming to class if you are unsure if we will be having classes.

  • Do you have a registration fee?

    Yes we do. Registration fees cover insurance on each student as well as administrative fees. Each student must pay a $25 non-refundable annual registration fee. The registration fee is paid for the first two students and is waived for any others.  This fee is charged on the anniversary date for perpetual enrollment.

  • Are parents required to stay and watch class or can I leave the facility?

    Each of our facilities is equipped with a huge observation room. Our observation rooms are air-conditioned and Wifi enabled for your comfort and convenience. Parents are required to stay and watch swim lessons. The last 2 minutes of each class is reserved for the kids to show off what they learned in class and for you to ask any questions that you may have.

  • What holidays do you observe?

    AquaKids® is closed for the following holidays during the year:

    • New Years Eve
    • New Years Day
    • Easter Sunday
    • Independence Day
    • Labor Day
    • Halloween (6:00 PM-close)
    • Thanksgiving Day, Friday, Saturday
    • Christmas Eve
    • Christmas Day

    Classes that meet on Easter Sunday, Independence Day, or Halloween will be given a free make-up lesson for the closure. Classes that meet on Labor Day or Thanksgiving Day, Friday, or Saturday are prorated for the holiday.

  • Do you offer a sibling discount?

    Yes! Each child after the second child will not have to pay to $25 non-refundable annual registration fee.

  • Do you offer a multiple lesson per week discount?

    Yes! AquaKids recommends a minimum of two lessons per week for progression. Enroll for twice per week lessons and save $4 per lesson on second class per week!

  • If I enroll for classes or a birthday party, when is payment due?

    Payment is due within 24 hours of the time of registration. Payment can be made online, over the phone, or in person at the location that your child will be attending. Tuition for swim lessons and birthday parties is nonrefundable.

  • Do you offer monthly billing?

    Yes! As a convenience to AquaKids® customers, we are offering the opportunity to pay for lessons in an installment plan for the Winter and Spring Sessions.  For more information please click the following:  

    2019 Spring Monthly Payment Plan Guidelines and Agreement (Keller and Flower Mound Locations)

    2019 Spring Monthly Payment Plan Guidelines and Agreement (McKinney Location Only)

    There is not a payment option for 2 week swim camps.

    **Beginning Summer 2019 all weekly classes will be perpetual enrollment and those classes will be billed monthly.  Below is the Auto Billing Policy:

    Once enrolled in the group lesson(s), the credit card provided at the time of registration will be automaticaly debited on the 1st of each month.  A car MUST be provided and kept on file.
     
    If AK is unable to obtain authorization; a $10 fee will be assessed on your account.  AquaKids does not make "reminder" phone calls regarding monthly payments.
     
    Should you deceide to withdraw from class, a written 30 day notice is required before you stop coming to class.  If you do not give a 30 day notice, you will be charged for the classes whether or not you attend.